Whether you’re a new parent overwhelmed by the demands of caring for an infant, a grandparent starting over and raising your grandchildren, an auntie who never expected to be a parent, or a veteran parent whose teenaged child is out of control, asking for help is never easy. Too often caregivers and parents feel isolated without much support. They confront the toughest and most important job in the world with the sense that they have to go it alone. But no one needs to go it alone. 

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The Helpline can help you find programs and services in your community that can help. The Helpline at 1-800-CHILDREN is an information and referral line that can help direct you to the services you need. It is free, confidential, and multi-lingual.  This is NOT the NYS Child Abuse Hotline. If you need to report suspected child abuse, please call 1-800-342-3720. If you are in a crisis situation or are having a life-threatening emergency, please call 911. If you need assistance locating services such as parenting skills classes, domestic violence services, or child care, we can help.

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Trained staff is available to assist you Monday through Friday from 9 a.m. until 4 p.m.  If you call outside of those hours, you can leave a message and a support person will return your call as soon as possible. Please remember this is NOT a crisis line. If you need immediate assistance with an emergency call 911.

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Resources provided through the Parent Helpline are for information and referral purposes only and do not represent an endorsement by NYSPEP.